Eswatini PM wants better public service
Prime Minister Russell Dlamini stated that customer experience is central to the country’s development agenda.
Prime Minister Russell Dlamini has called for improved customer service in government offices, emphasizing its importance for Eswatini's development. Minister for Education and Training Owen Nxumalo delivered the PM's message at the 11th Customer Experience Awards in Ezulwini.
The Prime Minister stated that good customer service involves all staff, not just frontline employees, and is influenced by leadership, culture, and systems. He noted that the service sector contributes over half of Eswatini's GDP, making customer experience vital for economic performance.
Dlamini urged businesses and public institutions to support customer service initiatives and called for the movement to extend to all economic sectors. The Clinic Group won an award in Healthcare and Medical Services, MTN Momo in Money Transfer/Fintech, and Garden Inn in Hotels.
Why it mattersEswatini's Prime Minister aims to improve public service delivery, which affects all citizens interacting with government offices.