Burkina Faso launches LAAFIAKO health complaint platform
The digital tool allows citizens to submit complaints, claims, suggestions, and information requests to health services.
Burkina Faso's Minister of Health, Robert Lucien Jean-Claude Kargougou, launched "LAAFIAKO" on Monday, November 2, 2026, in Ouagadougou. This digital platform is designed to collect and process complaints, claims, suggestions, and information requests from users of health services, with a stated processing time of 10 days.
The LAAFIAKO platform enables citizens to submit four types of requests: reports of alleged ethical or regulatory breaches, claims of dissatisfaction, requests for information, and suggestions for improvement. Access is available online at lafiaco.minsante.bf, via the toll-free number 3535, WhatsApp at 52 25 30 30, and through 108 reception and information services staffed by 233 personnel.
Minister Kargougou stated that the platform aims to make user feedback a tool for improving health service quality and strengthening accountability. The initiative applies to both public and private health facilities, with a commitment to providing feedback to requesters on the actions taken regarding their concerns.
Why it mattersBurkina Faso citizens can now formally report issues and seek information regarding their healthcare experiences.