Air Mauritius launches 10-point plan for recovery
The airline aims to improve operations, customer experience, and costs with a new strategic roadmap.
Air Mauritius unveiled a 10-point strategic roadmap on October 23, 2026, designed to consolidate operations, enhance customer experience, and control costs. CEO Andre Viljoen presented the plan, titled "Future-Fit Game Changer Strategies," to union representatives and staff. The initial strategy, "Perfecting the Basics," focuses on strengthening the company's foundations before introducing new initiatives.
Viljoen emphasized a sequential approach, starting with repairing foundations and rebuilding company culture. The plan addresses current challenges and positions Air Mauritius for sustainable long-term growth. Employee input was gathered and compiled into a booklet distributed to all staff, including those at overseas locations.
The airline reported initial positive results, with dispatch reliability reaching 98.72% in July 2026, the best monthly figure since 2020. Customer satisfaction rose to 76.1% in August 2026, up from 72.2% in September 2025, and the Net Promoter Score increased from +9.4 to +23.1 over the past 12 months.
Why it mattersAir Mauritius is implementing a strategic plan to improve its financial performance and operational efficiency.