ECG Accra West meets major power consumers
Electricity Company of Ghana engaged businesses and industries to gather feedback on services and operations.
The Electricity Company of Ghana (ECG) Accra West Region management met with representatives from businesses and industries, known as Special Important Customers (SICs). This meeting concluded the company's October Customer Service Month, themed ‘The Extra Mile’, which focused on improving customer experiences. The SICs contribute about 40 per cent of the region's total revenue.
Discussions during the engagement addressed ECG's billing and payment systems, reasons for power outages and planned solutions, and the company's digital platforms for communication. The Accra West Regional Management team also visited over 70 SICs at their locations to acknowledge their partnership and contributions to ECG's growth. General Manager Mrs Sariel Adobea Etwire thanked customers for their consistent patronage and cooperation.
Mrs Etwire stated that staff are committed to providing prompt, responsive, and customer-focused services, emphasizing that going the extra mile is a commitment to delivering the best possible service. Some customers acknowledged ECG's efforts to improve service delivery and maintain dialogue with the business community.
Why it mattersBusinesses and industries in the Accra West Region are directly affected by ECG's service delivery, billing, and power supply reliability.