MTN customers report unjustified MoMo withdrawals
Congolese clients of the South African telecom giant MTN claim their mobile money accounts are being debited without consent.
MTN, a South African telecommunications multinational founded in 1994, faces accusations from Congolese customers regarding its Mobile Money (MoMo) service. Clients report unjustified withdrawals from their accounts, with MTN allegedly citing family members as the cause for transactions even when the account holder lives alone.
Customers also complain that MTN claims refunds are impossible for blocked transactions due to expired deadlines, raising questions about where the money goes. Lambert E., a customer, expressed frustration with these practices, suggesting they are linked to MTN's IT services.
MTN Mobile Money offers services such as bill payments, money transfers, deposits, withdrawals, airtime purchases, and sports betting. The company operates in 22 countries across Africa and the Middle East and reported a turnover of 10 billion euros in 2021.
Why it mattersCongolese customers of MTN are experiencing financial losses due to alleged fraudulent activities on their mobile money accounts.