Rwandans report lower satisfaction with public services
Security remains the highest-rated governance area in the 13th Rwanda Governance Scorecard released Thursday.
Satisfaction with public services in Rwanda declined to 68.48% in the past year, according to the 13th Rwanda Governance Scorecard released Thursday by the Rwanda Governance Board (RGB). Security and public order scored 90.15%, an increase from the previous year, making it the country's highest-rated governance area. The annual assessment, published Oct. 22, 2026, showed service delivery as the lowest of eight categories.
The scorecard assesses governance through 35 indicators, drawing on citizen surveys and administrative data. While overall national security satisfaction stood at 97.7%, personal and property safety declined by 3.32 points. Anti-corruption, transparency and accountability rose to 85.80%, and rule of law scored 85.47%.
RGB Chief Executive Dr. Doris Uwicyeza Picard stated that the findings should inform policy and public spending. Digital public services scored 60.98%, a decline from the previous assessment, with electronic court filing services at 65.40%. Agricultural services satisfaction was 53.70%.
Why it mattersRwandan citizens are experiencing lower satisfaction with the public services they receive from government institutions and other providers.