Airports company focuses on passenger dignity

Airports Company South Africa (ACSA) is reflecting on how to move passengers with dignity during Transport Month. ACSA's business involves managing aircraft, terminals, and runways, but the company states that behind every passenger statistic is a human being with a story and potential challenges.

The company acknowledges that navigating airports can be demanding for people with ADHD, dyslexia, and dyspraxia, citing difficulties with reading information quickly, following instructions in noisy environments, and sensory pressures from crowds and flashing screens. ACSA is questioning how people are experiencing airports, not just how efficiently they are moving through them.

ACSA aims to make Ubuntu practical by designing institutions and treating people with compassion, recognising that another person's dignity is connected to one's own. This approach seeks to ensure that technically functional systems do not unintentionally exclude people who may need more time or clearer information.

Why it mattersSouth African travellers, particularly those with neurodivergent conditions, face difficulties navigating airports.

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