Mauritius cabinet approves public sector reform bill
The proposed law aims to improve citizen services, streamline disciplinary actions, and correct administrative failures within set timelines.
The Mauritius cabinet approved on Friday, November 6, a draft law to reform the public sector and improve citizen services. The Public Sector Reforms Bill will establish service standards for citizens and create mechanisms to address administrative shortcomings within prescribed periods.
The new legislation will empower the Ministry of Public Service and Administrative Reforms to coordinate human resource management, administrative reforms, and innovation. It will also establish a Central Disciplinary Service and an Administrative Committee to manage disciplinary cases and ensure their resolution within a limited timeframe.
Each ministry will have a Public Service Implementation Desk/Grievance Desk to identify and correct service failures. The bill mandates the creation of citizen charters detailing service standards and commitments, and will revise promotion policies to recognize experience, performance, and continuous training.
Why it mattersMauritius citizens will experience improved public services with defined standards and faster resolution of administrative issues.